www.standrewsgolftours.com website is owned and managed by Scot Golf Travel Ltd.
The Vendor shall be Scot Golf Travel, hereafter referred to as “the Company”.
The Purchaser shall be the group or individual hereafter referred to as ”the Client”.Payment Terms
• Deposit will normally be 50% at time of booking, unless otherwise agreed (see item 6 below)
• The full balance will be 4 months prior to travel and at a minimum no later than 3 months, 4 months or more will apply in the case of an Old Course Guaranteed Tour.
• Alterations to the tour within 90 days of the date of travel may be subject to administration charges, (see item 6 below)
1. All bookings will be subject to the following clauses:1. Bookings shall be confirmed on the basis of the agreed itinerary as notified by the Company and accepted by the Client, said itinerary shall remain provisional and subject to availability until the deposits have been received by the Company and confirmation of individual components of the tour have taken place.
2. The Client should be advised that should any unnecessary delay occur between the agreed itinerary being accepted and the receipt by the Company of the deposit it may result in the loss of provisional availability on accommodation or golf bookings. The Client is advised that a speedy exchange of deposit must be undertaken to ensure the itinerary that is offered can be delivered as agreed. The Company shall not be held responsible if any individual elements of the tour have become unavailable. In such an event the Company will do its’ utmost to source suitable alternatives and agree those alternatives with the client.
3. The Company will communicate all matters by email or phone directly with the Client or in the case of a group booking with the nominated leader of the group with the exception of the occasion of an agent acting locally for his client. In the latter case the Company will work directly with the Agent on behalf of “his Client” the transaction may thereby be an Agent to Agent transaction.
4. The Client should supply full email address for all members of his/her group/party. At least one telephone contact and postal address will also be requested.
5. All prices will be expressed in £ (pounds) Sterling (GB). Scot Golf Travel has no influence over foreign exchange rates and will not be held by any quoted example of the tour cost in Dollars or any other currency. Tour prices and the payment of agreed tour will be made to Scot Golf Travel in £ (pounds) Sterling (GB) to the exact agreed amount. Scot Golf Travel will not be held responsible for any fees incurred by the client for transfer or funds. Credit Card payments will incur a credit card charge that is both appropriate and to fully cover the fees charged by the Credit Card or Merchant Company for payment transaction and foreign exchange conversion.
6. Deposit will normally be 50% at time of booking. A lesser deposit of between 25% or 30% may be permitted in certain circumstance, subject to agreement with the Company. In the case of an Old Course Tee time the deposit will always be a minimum of at least 40%. With subsequent payments being either 2 payments of 30% or in the case of a 50% initial deposit a further payment of the 50% balance. Full settlement of any outstanding balance will be required at 90 days prior to commencement date of tour. If a booking is made within 3 months of tour date full payment will be required immediately on booking unless otherwise agreed with the Company. Client is advised to ensure that payment reaches the company timeously and by the agreed due date. The Client should take account of any additional days required for the transit of funds.
7. Tour details will be agreed by exchange and acceptance of tour itinerary supplied by the Company. Changes to the itinerary within the 90 day period are not expected to occur and no guarantee can be given that any change request will be successful. The Client should be aware that changes to any agreed itinerary may incur lost deposits and/or administration charges. Any addition or alterations to the itinerary within 90 days of the agreed travel date may incur a minimum administration charge of £30 per change per person. The company reserves the right to cancel the tour.
8. The Company will, after receipt of final payment and prior to travel date, confirm with the Client all tour details, index card/handicap certificates and any requests for Caddies. Availability of Caddies will be the responsibility of and dependant on, the individual golf course and course Caddie Master. No guarantee of availability is given by the Company. The Company will not be responsible for payment of Caddie services and the Client will be advised of any successful reservations and remunerations to be paid on the day of play.
9. The Client is advised that for certain courses and in particular the Old Course, St Andrews a current up to date handicap certificate must be available. The Clients should not travel without a copy of their Membership and Handicap Certificates. Failure to present a handicap certificate if requested may result in the Client forfeiting their tee time. In such an event the Company will not be held responsible. The minimum handicap requirements for St Andrews Old Course are 24 for men and 36 for ladies.
10. The Company aims to provide all arrangement in accordance with the Tour Confirmation and only engages with other professionals in the industry however the Company accepts no liability for the actions or omissions of our agents or sub-contractors acting in the course of their employment or contract.
11. The Company will not be held liable for loss, damage or theft of luggage or personal belongings, personal injury or accident, illness or any health issues or risks, at any location throughout the tour or in any vehicle. The client is advised to ensure that they do not travel without taking out their own insurance cover.
12. The Company accepts no liability for delay, or changes or inconvenience caused by any of the following: force majeure, disease or epidemic, fire, storms, tempest, hurricane, floods, volcanic activity, coastal erosion or climate change issues. In addition the Company accepts no liability for reason of war or threat of war, riot, civil strife, terrorist activity, industrial disputes, political unrest, acts, omission, neglect, delay or default of any person engaged in providing any tour services including: transportation, accommodation, technical problems to transport, closure or congestion of airports or ports, building work, extended hotel closure, cancellations or changes of schedules by airlines, interruption or failure to public utilities.
13. The Client is specifically to note that the Company do not give advice or recommendations for Travel Insurance nor do the Company supply individual insurance cover. The Client is strongly advised by the Company to ensure that they purchase full travel, accident and/or cancellation insurance themselves with their own chosen local agent prior to their date of travel.
14. Any request for cancellation must be made in writing and will be considered based on the day of said notification arriving with Scot Golf Travel. If notification is sent by email it should not be assumed to have arrived unless confirmation and acknowledgement has been returned to the Client from Scot Golf Travel officers or employees. Cancellation requests will be subject to the clauses in these terms and conditions and in particular clauses 6, 12, 15, 16, 17 and 18.
15. In the event of the client wishing to cancel after booking has been agreed and deposit has been paid, the Company will review any advance deposits paid out or committed or cancellation fees that might be claimed by any or all elements of the individual booking and shall report to the client the implications of any cancellation at that given stage. There will be no assumption to any automatic right to a refund.
16. Cancellation within 28 days of booking, providing the 28th days falls prior to 4 months before the tour commencement date, shall be considered for a refund of up to 50% of the total tour price (subject to the review of progress of booking). In addition cancellation prior to 90 days of the date of travel shall be considered for a refund of up to 50% (subject to the conditions in clause 14, 15 and 16 above). Refund will not normally be given within 90 days of the tour date. Guaranteed Tee Times or any other element of a tour that is pre-paid may be subject to the terms and conditions of the provider and not the company.
17. In the event of a Client paying a deposit and failing to pay the balance or to communicate or respond to Company communications, Scot Golf Travel Limited reserves the right to cancel the booking and any deposits made at an earlier date shall be forfeit.
18. Any request for a deferment or postponement of a booked tour will be at the Company’s discretion and will not normally be considered within 4 months of the tour commencement date. In the case of a tour containing a Guaranteed Old Course Tee Time, deferment is unlikely to an option.
19. Scot Golf Travel makes every effort to ensure your tour is a success and meets your expectations. It is not in the company’s interest to have Clients returning home with a bad impression or having had a bad experience. Clients normally return home with a wealth of happy memories and having had a great experience, providing a wide variety of testimonials and photos to share. However unforeseen problems or rare disappointments can occur. In the event of an issue during the tour the Client should in the first instant endeavour to resolve the matter immediately and directly with the hotel, the driver/car hire company or golf course. If the matter remains unresolved the Client is advised to telephone Scot Golf Travel (contact details will have been provided in the tour documents). Scot Golf Travel prides itself on its professional (and in some cases exclusive) relationship with its’ suppliers and issues can normally be resolved during the course of the holiday. In the rare event that a client feels a formal complaint is necessary, the said complaint should be made in writing within 7 days of completion of the tour. Any formal complaint will be investigated by Scot Golf Travel but there should be no presumption by the Client that any monetary compensation will be given.
Scot Golf Travel will endeavour to obtain a satisfactory conclusion.
For direct communication the Company Head Office is:
Lomond Court,
Castle Business Park,
Stirling,
FK9 4TU,
Scotland.
